Privacy Policy

Last updated: April 2026

1. Introduction

Dr Susheel Mimroth Dentistry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing this website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other details you provide when filling out appointment request forms or contact forms on our website.
• Medical Information: Details about your dental health and treatment preferences shared through our forms or during consultations.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information, collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm dental appointments
• Respond to your enquiries and provide customer support
• Send appointment reminders via WhatsApp or phone
• Improve our website, services, and patient experience
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

Your information may be shared only in the following limited circumstances:

• Service Providers: We use third-party services such as FormSubmit.co for form processing and WhatsApp for communication. These providers process your data solely to facilitate our services.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to ensure data transmitted between your browser and our server is secure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate steps.

10. WhatsApp Communication

We use WhatsApp as a primary communication channel for appointment booking, confirmations, and patient enquiries. When you contact us via WhatsApp:

• Your phone number and message content are received by our clinic team
• Booking details shared via WhatsApp are used solely for scheduling and confirming appointments
• We do not share your WhatsApp data with any third parties
• WhatsApp communication is governed by WhatsApp's own privacy policy in addition to ours

11. Compliance with India DPDP Act 2023

We are committed to aligning our data handling practices with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. In accordance with this legislation:

• Lawful Purpose: We process your personal data only for lawful purposes directly related to providing dental care services and managing appointments.
• Consent: By submitting information through our website forms or WhatsApp, you provide your informed consent for us to collect, store, and process your data for the stated purposes.
• Data Minimisation: We collect only the information that is necessary for appointment scheduling and patient care.
• Right to Access & Correction: You have the right to access your personal data held by us and request corrections to any inaccuracies.
• Right to Erasure: You may request deletion of your personal data, subject to any legal obligations we may have to retain certain records.
• Grievance Redressal: For any concerns regarding your data, you may contact us using the details provided below. We will address your concerns within a reasonable timeframe.

We do not sell, lease, or otherwise commercialise your personal data to any third party.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Disclaimer: Information provided on this website is for educational purposes only and should not be considered a substitute for professional dental examination and treatment.